SHIPPING & RETURNS
SHIPPING POLICY
UK Delivery
All orders are sent via Royal Mail 1st Class Signed For or Royal Mail Tracked Special Delivery Guaranteed, fully insured until signed for.
If your order is returned because no one was available to sign, repeat delivery costs may be your responsibility. Shipments are sent once full payment has been received. Your order will be delivered to the address you provide. Please double-check it before submitting. If you wish to change the delivery address, contact us as soon as possible.
We cannot always recall orders once they’ve been shipped, and additional shipping costs may apply. Once your order is confirmed and shipped, you will receive a tracking number. We are not responsible for delivery delays once your order has been dispatched. We reserve the right to decline any orders.
International Delivery
For international orders (EU, USA, Rest of World), please contact us to confirm delivery times and costs before placing your order.
We reserve the right to refuse shipments under certain circumstances. If this happens, your payment will be fully refunded.
Once your order is confirmed and shipped, you will receive a tracking number.
Duties & Taxes: Any customs duties, import taxes, or local fees are the responsibility of the purchaser. All other delivery terms are the same as for UK orders.
RETURN & EXCHANGE POLICY
Returns & Exchanges
We hope you love your Punch of London purchase. If you have any questions about your order, please contact us at amelia@punchoflondon.com and we'll be happy to help.
Made-to-Order & Bespoke Pieces
Many of our garments, including our Flower Girl Dresses and Page Boy Sets, are individually made to order. As these pieces are created especially for you, they are non-returnable and non-refundable unless they are faulty or not as described. This does not affect your statutory rights.
If your garment requires a minor alteration, we are always happy to advise.
Ready-to-Wear Returns
Eligible ready-to-wear items may be returned within 14 days of delivery. Items must be unworn, unused, with all tags attached and returned in their original packaging.
Return postage is the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked delivery service.
Exchanges
If you require an alternative size or wish to arrange an exchange, please contact us before returning your item. Exchanges are subject to availability.
Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with photographs of the issue. We will arrange a replacement or full refund at no additional cost.
Refunds
Refunds will be processed to your original payment method once your return has been received and inspected. Original delivery charges, customs duties and taxes are non-refundable unless required by law.
Cancellations
If you wish to cancel your order before production has begun, please contact us immediately. Once work has commenced on a made-to-order garment, we may be unable to accept cancellation.
Need Help?
If you have any questions, please contact us at amelia@punchoflondon.com. We're always happy to help