Last updated: 1 March 2026

 

This Privacy Policy explains how Punch of London Ltd (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website www.punchoflondon.com (the “Site”), use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).

 

For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or other individual whose information we collect.

 

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

 

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or other operational needs. When we do, we will post the updated version on our Site and update the “Last updated” date. Please check this page periodically to stay informed.

 

2. How We Collect Your Personal Information

We collect personal information from you in the following ways:

 

a. Information You Provide Directly

When you interact with our Site or Services, you may provide:

• Contact details: name, email, phone number, billing and shipping addresses.

• Order information: products purchased, payment confirmation, account details.

• Account details: username, password, security questions.

• Customer support communications.Wishlist, preferences, and items viewed or added to cart.

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Providing this information helps us process orders, respond to inquiries, and improve your experience.

 

b. Information Collected Automatically

We automatically collect information about your device and usage of the Site, including:

• IP address, browser type, device information, and network information.

• Pages visited, clicks, session duration, and other interactions.This is typically collected through cookies, pixels, and similar technologies.

 

c. Information from Third Parties

We may obtain information from third-party service providers, such as:

• Wix.com, which hosts our Site and provides the e-commerce platform.

• Payment processors, who collect payment information to complete transactions.

• Analytics providers, marketing partners, and shipping/fulfilment services.

 

We rely on these third parties to maintain, process, and protect your information as described in this policy.

 

3. How We Use Your Personal Information

We use your information for:

• Providing products and services: Fulfilling orders, processing payments, shipping, returns, exchanges, and account management.

• Marketing and advertising: Sending promotional emails, personalised offers, and displaying relevant ads.

• Security and fraud prevention: Detecting and preventing unauthorised transactions or illegal activity.

• Customer support: Responding to enquiries and improving our Services.

• Legal compliance: Meeting our obligations under applicable laws or regulations.

 

4. Cookies and Similar Technologies

We use cookies to improve your experience, remember preferences, run analytics, and deliver personalised content and advertising.You may adjust your browser settings to block or delete cookies, but this may impact the functionality of the Site or Services.

 

5. Sharing Your Personal Information

We may share your information in the following circumstances:

• Service providers: Shipping, payment processing, IT, analytics, or customer support partners.

• Marketing partners: To display relevant offers and ads.

• Affiliates and business partners: Where necessary to operate our business.

• Legal obligations: To comply with laws, enforce our terms, or protect rights.

• Business transfers: If we sell or restructure our business.

 

We do not sell sensitive personal information, and any sharing is governed by this Privacy Policy.

 

6. User-Generated Content

Any reviews, photos, or comments you post may be publicly visible. You are responsible for content you share, and we cannot guarantee privacy for information you make public.

 

7. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy or security practices of these sites. Please review their policies before providing personal information.

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8. Children’s Privacy & Bespoke Measurements

Our Services include children’s clothing, including bespoke and made-to-measure garments. We take the privacy and safety of children very seriously.

• Parental Consent: Any personal information or measurements collected for a child must be provided by a parent or legal guardian. By providing this information, you confirm that you are the child’s parent or guardian and consent to the collection and use of this information for the purposes of creating and delivering bespoke garments.

• Use of Measurements: Measurements provided for bespoke garments are used solely to create the custom clothing ordered. They will not be used for marketing purposes or shared with third parties.

• Data Retention: Measurements and other personal information for bespoke garments are retained only as long as necessary to fulfil the order, provide aftercare, or comply with legal obligations. You may request deletion of this information at any time by contacting us.

• Security: All personal information and measurements are used solely for the purpose of creating your bespoke garment. Measurements are not stored after the garment has been produced. During the production process, they are handled securely and accessed only by staff directly involved in making and delivering the garment.

• Children under 16: Our Services are not intended for children to submit information themselves. We do not knowingly collect personal information directly from children without parental consent.

 

9. Security and Data Retention

We implement reasonable security measures, but no system is completely secure.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce policies.

 

10. Your Rights

Depending on your location, you may have rights including:

• Access, correct, or delete your personal information.

• Object to or limit processing for marketing purposes.

• Withdraw consent where processing is based on consent.

• Receive your personal information in a portable format.

• To exercise your rights, contact us using the details below.

• We may need to verify your identity before fulfilling requests.

 

11. International Users

Your personal information may be stored or processed outside your country, including outside the EU or UK. Where required, transfers are made under legal mechanisms such as Standard Contractual Clauses to ensure data protection.

 

12. Complaints

If you have concerns about our handling of your personal information, please contact us. If unsatisfied with our response, you may lodge a complaint with your local data protection authority.

 

13. Designs 

Punch of London Ltd © 2026. All Rights Reserved.

All fabric designs, patterns, prints, artwork, and creative content displayed on this website are the original intellectual property of Punch of London Ltd and are protected by copyright and design laws.

These designs may not be copied, reproduced, traced, modified, digitally replicated, printed on fabric, or used for commercial purposes without prior written permission from Punch of London Ltd.

Unauthorised use, reproduction, or distribution of any fabric design from this website is strictly prohibited and may result in legal action.

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Design Protection Notice:
All fabric patterns and prints are original designs by Punch of London Ltd. Any attempt to copy, reproduce, or manufacture these designs without permission is a violation of intellectual property rights.

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Contact Information

For questions or to exercise your rights, contact us at: email: amelia@punchoflondon.com 

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